Suggestions & complaints
We welcome your suggestions! Have you noticed anything on the website or when taking out your insurance that could be improved? Please let us know via firstname.lastname@example.org. Your feedback will allow us to improve our service even further in the future.
We believe it’s important that you receive the best possible support and that you can always count on excellent service. That includes helping you solve problems if you are not satisfied. You can submit your problem, suggestion, or complaint to us via this complaints procedure. In this way, we can help you with your question, and you can help us to improve our service.
How do I submit a complaint?
Do you have a complaint? Send it to us via email@example.com. We will do our very best to settle your complaint to your satisfaction. When you file a complaint, it is important to mention the following details:
- Name, address, city
- Phone number and email address
- Policy number
- Clear description of the complaint
- Your preferred solution for your complaint
We always aim to deal with complaints and objections as quickly as possible. We will respond to your message within 15 business days. If more time is needed to handle your complaint or objection, we will let you know as soon as possible and indicate when we will come to a decision. In the meantime, you will be kept informed of the progress of your case by email or telephone.
My complaint or objection has not been dealt with satisfactorily
It may happen that you feel your complaint or objection has not been dealt with to your satisfaction. In this case, always contact our customer service to discuss the complaint. We will then look for a solution together.
Customer service Tulip Assist
You can also choose to submit your complaint directly to the insurer/manufacturer via:Tulip Assist Assurance Limited
3rd Floor, Development House
St. Anne Street
Floriana FRN 9010
Should you still be unable to resolve your issue with Tulip Assist, you can submit your complaint or objection to the responsible authority. They will review the decision of Tulip Assist. For this purpose, they will look at the arguments you have presented and the arguments presented by Tulip Assist. It is therefore important that you clearly indicate in your complaint or objection what you are dissatisfied with.Foundation for the Financial Services Complaints Institute
PO Box 93257
2509 AG The Hague
Of via:Office of the Arbiter
11, St. Paul Street
Valletta VLT 1210
Website Artbiter Malta